A word processor and spreadsheet is necessary. Everything else is optional. The question isn't "is it neat?" The question is does the money expended save more

A word processor and spreadsheet is necessary. Everything else is optional. The question isn't "is it neat?" The question is does the money expended save more than if a human performed the equivalent labor? Does Confluence and Jira save more money than having a human librarian and project manager manually tracking the status of projects? There will always be room for "neat" software that replaces necessary human labor costs. If you can allow a team of 5 to do what used to take a team of 10, you will be able to sell that for the equivalent of the fully loaded cost of 3-4 people. Do that for enough people and you have a successful business.