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This was a great read. I email CTOs all the time. Most recently, I emailed the CTO of Cloudflare who put me in contact with their VP, and we had a good Zoom ch

This was a great read. I email CTOs all the time. Most recently, I emailed the CTO of Cloudflare who put me in contact with their VP, and we had a good Zoom chat.

bitsnbytes 4y ago
Try that with comcast, lol. I cancelled my account with them but they kept billing me for months. luckily I saved the chat logs where I opened a chat with them immediately after canceling in order to have some type of written confirmation. I also emailed the support email accounts I found online stating my request to cancel the account, because I had other bad experiences with them canceling services and wrong charges. So each month I had to get on the phone and go through and explain it was canceled then they would apologize and say they see where i had called to cancel but a mistake was made or more often they would hang up on me when transferring the call even after finding the CEO email address and emailing him directly. I Got tired of it and I wrote a informal complaint to the FCC. I emailed the ceo and comcast support with filed complaint and cc'd the FCC. Just a day later got a call saying they see that a mistake was made and they are removing all the erroneous charges.