Sonos publishes an email address for contacting CEO Patrick Spence "directly." [1] I wrote an email drawing attention to a clunky process for reactivating a su

Sonos publishes an email address for contacting CEO Patrick Spence "directly." [1] I wrote an email drawing attention to a clunky process for reactivating a subscription to Sonos Radio HD that was cancelled because the credit card had been closed. (Forced to call in and speak to someone, couldn't reactivate it online.) Sonos did revamp that process so you could reactivate a subscription online, but I never received a reply. I still like to think the few minutes I invested in writing that email saved many others dozens of minutes on hold with support. [1] https://support.sonos.com/s/contact https://support.sonos.com/s/contact