23 ms·
A CSM is not an actual manager of anyone, that's just what their title is. What you are describing is the role of a CSM, not the role of a help desk agent. The
by ceeplusplus 4y ago
A CSM is not an actual manager of anyone, that's just what their title is. What you are describing is the role of a CSM, not the role of a help desk agent. The bar for getting hired as a CSM is much, much higher than that of a help desk agent, and their pay and impact are commensurately higher.