> But at the end of the day, it's about the process you build and making sure the tools serve it This seems to be the key. The _process_ is important and Jira

> But at the end of the day, it's about the process you build and making sure the tools serve it This seems to be the key. The _process_ is important and Jira (or another tool) _can_ be used to help implement that process, but Jira itself is not the process.