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Gmail is not Email We were lucky enough to have a product idea that sold out immediately after some coverage on a few tech sites (A tiny hardware product for n
by pcdoodle 4y ago
Gmail is not Email
We were lucky enough to have a product idea that sold out immediately after some coverage on a few tech sites (A tiny hardware product for nerds).
Trying to update our customers, we sent out an email to about 500 people via Shopify, the spot the little guys use to do eCommerce. No links in the email at all, just a text based update that we’re here and working hard to keep up with demand.
Ever since then, every email we send to a gmail user (including friends and family) get’s bounced. It’s not even in their spam box!
We have since added google dns txt records and via something they call postmaster tools and we still can’t get emails out.
Just text, no links, no phone number, just a product update from a small company.
Gmail is not Email anymore.
- Avamander 4y agoThere is not a single provider out there that won't punish you for sending bulk email out of the blue. It's unfortunate you found out like that, but you should try a new domain and let the old one cool down.
- jeffbee 4y agoGmail does not ever "bounce" mail for spam reasons. It either temp-fails the SMTP conversation with a 4xx error code, or it delivers it, to the Inbox or to Spam as indicated. If Shopify is transforming a temp-fail into a non-delivery receipt, that's their problem, and yours, but nothing to do with Google.