Because we are supporting too many products as it is and they are always asking for more? I get snippets from users, but I support so many different types of u

Because we are supporting too many products as it is and they are always asking for more? I get snippets from users, but I support so many different types of users and roles, it would take probably 6 months of only training to have a rudimentary understanding of all of those roles and the products we support that they use. And we implement SAFE "agile" and most of the time it seems like we are insulated from actual users. I got in hot water because I had the audacity to talk to a user because the client kept changing the flow after the inception meeting that ended up being the client solutionizing the project.