Dealers have almost wide latitude about submitting and getting paid for "good will" warranty claims, as long as they don't abuse it. Sometimes manufactures wil

Dealers have almost wide latitude about submitting and getting paid for "good will" warranty claims, as long as they don't abuse it. Sometimes manufactures will direct dealers to fix things that are long out of warranty when weird things happen (like in Seattle when that radio station sent out a bug that bricked the radios over RDS -- the manufacture directed the dealerships via a service memo to replace the radios and bill the manufacture). Service is a decent part of most dealerships these days, and a good amount of that income is driven from warranty claims.