> However it is very difficult to have empathy with the user when you're trying to produce code. Not only that, but as a dev you can get into a position where

> However it is very difficult to have empathy with the user when you're trying to produce code. Not only that, but as a dev you can get into a position where what you decide to work on is based more on ease of development or “fits cleanly with what we have now”. There should be a balance. The PM should push for the impossible and the engineers can tell the PM why that won’t work. Kind of… maybe not with that much hyperbole in my assertion.