There are countless companies who operate on a much smaller scale than Google that will give you a very hard time trying to get in touch with a (competent) huma

There are countless companies who operate on a much smaller scale than Google that will give you a very hard time trying to get in touch with a (competent) human, which you should easily be able to acknowledge if you live in the same world I do and are being honest. Also I have talked to Google support staff of different levels on numerous occasions. Not saying it's great (I would rate my experience as average across all their products but I am aware that the n is too small to be significant), just that being polemic and pretending it doesn't exist is not helping any serious discourse. The only thing we learn here is that everyone is trying to figure shit out all the time and customer support is a hard problem.