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Which only demonstrates the unconscionability of their behavior. If I have an issue with Amazon, I get a person. If I have an issue with stripe, I get a perso
by abofh 4y ago
Which only demonstrates the unconscionability of their behavior.
If I have an issue with Amazon, I get a person. If I have an issue with stripe, I get a person. If I have an issue with literally any other vendor I have a relationship with, I get a person.
With Google, I have a lovely time chatting with auto responders.
They choose to enter the market and fail to serve their customers - that's on them, failure at scale is still failure.
- jstummbillig 4y agoThere are countless companies who operate on a much smaller scale than Google that will give you a very hard time trying to get in touch with a (competent) human, which you should easily be able to acknowledge if you live in the same world I do and are being honest. Also I have talked to Google support staff of different levels on numerous occasions. Not saying it's great (I would rate my experience as average across all their products but I am aware that the n is too small to be significant), just that being polemic and pretending it doesn't exist is not helping any serious discourse. The only thing we learn here is that everyone is trying to figure shit out all the time and customer support is a hard problem.