I mean, yeah this approach probably is flawed for various reasons, but oh boy: > The customer service experience of criminals isn't the right thing to optimize

I mean, yeah this approach probably is flawed for various reasons, but oh boy: > The customer service experience of criminals isn't the right thing to optimize Not sure where to even begin with that statement. Police interact with tons of citizens, and many of them may end up with civil penalties or misdemeanors, but would you consider someone getting issued a speeding ticket for going 15mph over the posted limit to be a criminal? Also, are you worried that someone being arrested for armed robbery is going to use their phone in the back seat of a police vehicle to give a fake bad review? I think if this program helps encourage officers to interact with citizens more cordially it is a win. And of course this data could be gamed or misused, it's more about what we decide to do with the data. Imperfect data can still be useful though.