It's core to Google to 'automate' customer interaction. It's the same dark pattern as Byzantine bureaucracy, just without the personell expenses. It serves as a

It's core to Google to 'automate' customer interaction. It's the same dark pattern as Byzantine bureaucracy, just without the personell expenses. It serves as a filter; Google's and bureaucracy's interest is to do the absolute minimum, and it works. Just like with bureaucracy, the winning move is to avoid playing, or not working with the system but around it.