That's one of my issues, of course. With half-automated/decided by unaccountable forces strict reading of the "law" (store policy) you get outcomes like that. I

That's one of my issues, of course. With half-automated/decided by unaccountable forces strict reading of the "law" (store policy) you get outcomes like that. It would be much better to have "spirit of the law" reading of the policies, but that requires engaged staff/high touch verification process. Google is unwilling to go that way so our only recourse is to make a ruckus and hope we'll get the ear of someone who can whisper to the emperor. It works, but it scales badly.