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Something's wrong at Google. I was trying to setup my new startup with a project on GCP and had a very similar problem. I was told to go to a page, upload my ID
by mrj 4y ago
Something's wrong at Google. I was trying to setup my new startup with a project on GCP and had a very similar problem. I was told to go to a page, upload my ID and wait. Four weeks went by without an answer. Finally, I opened a customer support ticket and got a response 3 days later that said they'd asked the other group to validate my account. Another day passed and I was approved to give them money.
Lol, no. I had long since taken my business elsewhere.
- phphphphp 4y agoI do consulting and use GCP on behalf of clients so I’ve been through this process of creating a new account about half a dozen times now, and your experience is mine, every time. Blocked, submit information to verify identity, hear nothing back, chase, eventually get chastised for chasing in the wrong way / submitting to the wrong people, and eventually manage to get approved. Google are famous for bad support so it’s not surprising but it’s perplexing that it is so consistently bad. I continue to use GCP though and know I’ll someday be paying for trusting Google despite constant reminders not to.
- mrj 4y agoAnd yet they wonder why they've failed to surpass AWS and have fallen to #3 in the cloud space. This whole thing and the stories from others have made me so nervous that I'm moving my personal stuff off of Google, too. Future tech decisions I make will likely exclude Google. They don't seem to understand how devastating this will be for them.
- renewiltord 4y agoThis is hilarious to me because that means GCP is worse than Alibaba Cloud. AWS -> near instant Alibaba Cloud -> some shenanigans with the business cert but done in two days GCP -> apparently four weeks?! LOL!