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This keeps being bandied around as a reason to NOT switch to Fastmail, but the truth of the matter is: if I need to get in touch with Fastmail support, I can. E
by julianlam 4y ago
This keeps being bandied around as a reason to NOT switch to Fastmail, but the truth of the matter is: if I need to get in touch with Fastmail support, I can. Easily.
That itself makes up the difference.
Admittedly, the more important part is maintaining your own custom domain, so you can switch email providers with a simple DNS update.
- I_dev_outdoors 4y agoThis is the difference. There was something fastmail was doing that I didn't like and someone followed up with me to find out what's going on and try to solve my problem for me. It was also someone with real knowledge and power to get something done as well.
- tedivm 4y agoYup- I've used fastmail for about three years now (previously I self hosted). What OP is missing is that the "single provider" is about bundling dns, email, hosting, etc together. If you use Fastmail by itself and something happens to Fastmail you can change your email provider pretty easily. I do regular backups of my email anyways, so I'm not locked into Fastmail at all. Using GMail and having your domain registered with Google means that if something bad happens and Google locks you out you are simply screwed with no recourse except running a PR campaign to hopefully get someone's attention. Even pretending like Google and Fastmail are the same (they aren't, Fastmail actually offers real support) these are still very very different scenarios.