OP here - we've done a lot of talking and interviewing people about their thoughts on other communication tools, and these are definitely common threads. That s

OP here - we've done a lot of talking and interviewing people about their thoughts on other communication tools, and these are definitely common threads. That said, I don't know that they're universal. Also I think a ton of people judge themselves significantly more harshly than they judge others when it comes to communicating online at work (although yes, judging others harshly is also certainly a thing).