I mean - the real problem here is that companies want to offer products to a billion+ people without actually offering any kind of support - which is a direct r

I mean - the real problem here is that companies want to offer products to a billion+ people without actually offering any kind of support - which is a direct result of trying to offer a free product for the base level user. They could unlikely profitably offer the level of support that would be needed to engage with users in a reasonable way. Never forget that the user is not the customer on Facebook, they’re the sucker who is psychologically manipulated in whatever way possible to be addicted to the product and engage in ads.