A computer system being down is no excuse to refuse a pre-auth. They can write the details down on paper for later computer entry. They 100% broke the contract

A computer system being down is no excuse to refuse a pre-auth. They can write the details down on paper for later computer entry. They 100% broke the contract by refusing to process pre-auth details with or without a computer. How did we get along without computers? Paper and phones. If this company can't operate without computers, they shouldn't exist.