> assume scale Scale is an excuse used by corporations to get away with whatever they want. Blaming things on scale is exactly equal to calling your customers

> assume scale Scale is an excuse used by corporations to get away with whatever they want. Blaming things on scale is exactly equal to calling your customers a mere statistical data point. "I'm sorry, we through your meal out the window, but 98% of the current customers dining in got their meals successfully. Here's a website with no contact info to help recover your meal." If these "scale" corporations like Amazon, Facebook, Google, and the ilk actually cared about their puppet customers, then they'd go read the work by Stafford Beer and other complex systems thinkers and learn how to take care of unhandled variety rather than creating it behind the excuse of scale.