Tried to help out a charity that got their ad account hacked. Thousands of dollars spent. No way to get the money back from FB so they ended up doing a charge b

Tried to help out a charity that got their ad account hacked. Thousands of dollars spent. No way to get the money back from FB so they ended up doing a charge back. Can't get any response from Meta at all. Every single support option dead ends into a form that never gets a response, an unhelpful robot, or an unhelpful support page.