No, you should definitely assume they don't care. As soon as they can no longer extract profit from you, the economic incentive for them to care simply vanishes

No, you should definitely assume they don't care. As soon as they can no longer extract profit from you, the economic incentive for them to care simply vanishes. To believe otherwise would be completely foolish. If you want to put a positive spin on things, you can assume that their intention is to not let spammers overrun the platform, or kick off legitimate users, as a matter of protecting their brand integrity. The costs of being 100% effective at this are prohibitive due to diminishing returns in any such enterprise. Within the organisation there are probably a great many people who would love to help an embattled user, trapped in the Kafkaesque nightmare of having to deal with the corporation. It's just a matter of jumping up and down and screaming loudly enough. You can chose to see that as a positive example of the kindness of humans, even humans who work in gigantic corporations, or you can chose to see it as an example of offloading costs on to the consumer to protect profits. Tomato/tomato.