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I do customer support where ever my users/customers are, so I have (several!) alerts for PhotoStructure. If someone reports a bug or asks a question, whether t
by mceachen 4y ago
I do customer support where ever my users/customers are, so I have (several!) alerts for PhotoStructure.
If someone reports a bug or asks a question, whether that be on my forum, my discord, my subreddit, some rando bbs, or HN, I try to jump in and resolve their concern.
Not all companies are twirling their mustaches and cackle nefariously. I just want happy users.
- causality0 4y agoMaking an HN submission about a customer service issue is nobody's first course of action. That happens when they believe a company has failed so notably that strangers need to be informed about it.