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I've actually used name heap for years and really liked them. But last year they locked my account for "security" and it took three months to unlock it! It was
by cabyn 4y ago
I've actually used name heap for years and really liked them. But last year they locked my account for "security" and it took three months to unlock it! It was scary stuff, and their excuse was that because I kept replying to support, it put my ticket at the bottom of their queue... So I jumped on putting some of my domains in Cloudflare, but that looks like a mistake now too. Anyone got any other decent suggestions they like?
- javajosh 4y agoI've never had a problem with them, even when doing some relatively complex things. And their support has always been very responsive. I don't know what happened in your situation, obviously, but did you try calling? Or chatting? I assume you did not, so while I sympathize with your painful experience, it sounds like user error.
- cabyn 4y agoYeah, I never had a problem with them for years, until I did... I've never seen phone support, and still don't see a number anywhere on there website. If you have to be logged in to see it... Also, the chat is how you create a ticket. I chatted multiple times and they kept saying it was an escalated issue and only a "higher up" team could handle it and I'd just have to wait for a response. Glad you've never had any issues, good luck with that!