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Yikes if true. I moved several valued domains to Cloudflare registrar precisely because I assumed that they'd be better in "rare but extremely unpleasant" doma
by mik3y 4y ago
Yikes if true.
I moved several valued domains to Cloudflare registrar precisely because I assumed that they'd be better in "rare but extremely unpleasant" domain-loss scenarios, such as account takeover (by a third party) or account suspension/termination (by them).
Contrast with Google domains, where I could never shake a worry that uploading the wrong music in a private YouTube clip could one day randomly cascade to my whole domains account being closed without recourse..
- javajosh 4y agoNamecheap. They do a good job.
- faangiq 4y agoNo. Namecheap sold out years ago.
- CameronNemo 4y agoAnd you can still use Cloudflare, Google, or Amazon for DNS if you so choose.
- stanislavb 4y agoI'd second this approach.
- mandatory 4y agoWould really recommend against them, had some random user report my domains and lost all the domains I had in Namecheap because of it. Their support basically ignored any evidence to the contrary and let my domains expire and be sniped by other buyers.
- javajosh 4y agoI think if you're going to make claims like this you should include supporting evidence.
- mandatory 4y agoSure: https://twitter.com/iammandatory/status/1211796789013159937?s=21 https://twitter.com/iammandatory/status/1211796789013159937?...
- javajosh 4y agoI'm familiar with how it feels to be at the wrong end of a dispute like this, but I think it's important to tell you that it would strengthen your case if you had shared more information about your attempts to contact them. Did you call? Or initiate a chat? How did it end up resolving? The thread you have only confirms the beginning of the problem, not the middle or the end. EDIT: my motivation here is to tell you honestly what would strengthen your case. There is no upside for me in this conversation. I'm not affiliated with namecheap or any other registrar, and am merely offering my perspective: as a happy customer, I can be moved by other people's bad experiences, but they must be well documented. If you don't like hearing that, then ignore it.
- rsstack 4y agoAnd they have a good support team. The customer support chat lies that they have "busier than usual" traffic and it's better to open a ticket, but if you ignore that warning you'll get a person in a minute or two - and a helpful person!
- wb14123 4y agoThis happened to me with namecheap as well. They banned my domain without any detailed explanation. So I don't trust it.
- cabyn 4y agoI've actually used name heap for years and really liked them. But last year they locked my account for "security" and it took three months to unlock it! It was scary stuff, and their excuse was that because I kept replying to support, it put my ticket at the bottom of their queue... So I jumped on putting some of my domains in Cloudflare, but that looks like a mistake now too. Anyone got any other decent suggestions they like?
- javajosh 4y agoI've never had a problem with them, even when doing some relatively complex things. And their support has always been very responsive. I don't know what happened in your situation, obviously, but did you try calling? Or chatting? I assume you did not, so while I sympathize with your painful experience, it sounds like user error.
- cabyn 4y agoYeah, I never had a problem with them for years, until I did... I've never seen phone support, and still don't see a number anywhere on there website. If you have to be logged in to see it... Also, the chat is how you create a ticket. I chatted multiple times and they kept saying it was an escalated issue and only a "higher up" team could handle it and I'd just have to wait for a response. Glad you've never had any issues, good luck with that!
- jesterson 4y agoPerhaps, but not in my case. Their service and particularly support is just terrible. Glad I moved out all my assets from there. To be fair I'd stay away from Cloudflare as well
- srg0 4y agoLookup the recent Hacker News history about Namecheap. It turned out that they are mostly a Ukrainian company, and when the war started the CEO decided to terminate “services to users registered in Russia” with only four work days notice. I don’t know if any customer account was actually suspended. I also don’t know what “registered in Russia” means, is it nationality, residency, billing address, customer’s IP address or the A record. Some EU clients also received this letter. I can relate emotionally. But this way to address existing customers, which have paid for their services, is whimsy and unprofessional. I also think that discrimination based on region or nationality is unnecessary broad. It certainly didn’t stop Putin. Just to be clear, I believe Ukraine needs and deserves all kind of support to win this war.
- DoItToMe81 4y agoNamecheap is terrible and will buckle immediately when it comes to false abuse reports and do this exact thing upon receiving them.
- orphea 4y agoHell no. - https://news.ycombinator.com/item?id=30506581 https://news.ycombinator.com/item?id=30506581 - https://news.ycombinator.com/item?id=31577019 https://news.ycombinator.com/item?id=31577019
- commoner 4y agoVouching for Porkbun, which has .com renewals for $9.13/year. The web interface is simple and no-nonsense. I have been using Porkbun for many years for TLDs that Cloudflare Registrar didn't support, and have never had a problem. https://porkbun.com https://porkbun.com
- Spunkie 4y agoI also use porkbun, also because of cloudflare registrar not supporting some TLDs. One thing that really impressed me was porkbuns phone support. When I transfered in some domains I had some questions about their UI so I gave them a ring, and immediately I was chatting with an extremely competent product engineer. No phone system to navigate, no filtering through L1/L2 "support", no bullshit. I can't remember the last time I've had such a pleasant experience contacting support for a service.
- donmcronald 4y agoMy favorite feature [1]: > PASSWORD PROTECTION: Want extra protection on your domain when changing certain features or getting an authorization code? Within the Password Protection section in your domain Details area, you can set a password by selecting the toggle switch "ON." From there you can create a password that will be required to enter when managing certain aspects of the domain. They also support security keys (WebAuthn) [2]. I’ve used them for 3-4 years and have no complaints. I don’t like the handshake stuff, but you can’t blame them for wanting in on that windfall. 1. https://kb.porkbun.com/article/175-domain-details-area-explained https://kb.porkbun.com/article/175-domain-details-area-expla... 2. https://kb.porkbun.com/article/119-how-to-secure-your-account-with-a-physical-security-key-using-webauthn https://kb.porkbun.com/article/119-how-to-secure-your-accoun...
- kup0 4y agoPorkBun is definitely my go-to choice. I've used Namecheap and Hover previously, but PorkBun has been the best experience overall. A very no-BS experience.
- RockRobotRock 4y agoCloudflare for DNS, Hover for registrar.
- coolspot 4y agoNamesilo. They do a good job.