Also there may be other ways to recover the money for example local and federal law related to your problem (simply google them). In my case, Travel company cus

Also there may be other ways to recover the money for example local and federal law related to your problem (simply google them). In my case, Travel company customer service failed to cancel my flight and after months of following up (although slowly because most of us don't have time and energy to spend) finally I filed a case with DOT (federal law) and I got my money within few weeks. Another great resource is consumer protection bureau (https://www.consumerfinance.gov/ https://www.consumerfinance.gov/).