Author here. As an aside, shortly before I filed, I told one of the customer service reps to cancel my contract. They said a manager would call me (I assume a

Author here. As an aside, shortly before I filed, I told one of the customer service reps to cancel my contract. They said a manager would call me (I assume a retention specialist) but they never did. Coincidentally, my credit card expired and I just figured I'd cancel the contract that way. For months I got emails and eventually calls from them telling me my credit card expired. I'm like, "I just had to file an arbitration case against you fuckers. Can't you read my account notes?" But after dealing with those reps, I concluded that no, they can't read my account notes.