Lest anyone come away from this thinking that arbitration is good for the consumer, this story only has a happy ending because the business chose to settle. I

Lest anyone come away from this thinking that arbitration is good for the consumer, this story only has a happy ending because the business chose to settle. I also took a corporation to arbitration. A Big 4 bank destroyed my credit over a billing mistake that was their fault, relating to a credit card account with a $230 balance. Despite seeking nothing more than to have my credit fixed, the bank refused to settle. I contacted upwards of 100 attorneys with no luck, so decided to self-represent. 16 months, 25 hours under oath, and over 2,000 hours later, I "won" a judgement forcing the bank to fix my credit -- but no monetary recovery at all.