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For this purpose, even just having notes is sufficient. Eg: 2022-May-31 @ 11:09 AM: Spoke with X via phone, was informed their system was down and they could n
by c0nsumer 4y ago
For this purpose, even just having notes is sufficient. Eg:
2022-May-31 @ 11:09 AM: Spoke with X via phone, was informed their system was down and they could not accept my claim.
Recordings of the calls themselves can get murky legally, and are technically challenging, but in my experience factual notes are sufficient.
- snapetom 4y agoThis. A detailed description of the call - what was discussed, who was discussed, what I said - reconciled with a record from the phone or phone company is more than enough. This is what many other professions, including medical, do. If you're involved in a multi-million dollar lawsuit, sure you'll nitpick with lawyers about the content of the call, but for a few grand, no one's going to argue with you. There's also too many headaches with recording calls. Dealing with one party vs. two party states, etc.
- deepsun 4y agoHmm, then in sounds I can just record my own voice only. Notes are easy to write down later from those. Legally all is fine, since I'm recording only my own voice, but it's good for the purposes you describe.