This was an excellent write-up! The TL;DR is perfect: 1) Don’t be afraid of arbitration. I did feel AAA was helpful in the process. In fact, heading straight t

This was an excellent write-up! The TL;DR is perfect: 1) Don’t be afraid of arbitration. I did feel AAA was helpful in the process. In fact, heading straight to arbitration may be the best way to fight this system that corporations created. 2) READ. YOUR. CONTRACT. I swear, this got me like 90% there. It doesn’t matter that I don’t have a background in contract law. These customer contracts are designed to be (relatively) approachable. I felt being able to specifically point out what clauses were violated and how gave me a very strong cause of action. I also pointed out there was no out-clause in the contract for computer system failures. I suspect this had something to do with them accepting my counter-offer so quickly. Once the attorney saw that yes, there were breaches of contract, they probably knew my case was pretty strong. The world doesn’t care about you feeling like you were wronged and how hurt your feelings were. It wants cold, hard facts. 3) Keep records of phone conversations. Date, time, who, resolution. Keep screenshots. Keep emails. I didn’t have to present them to an arbiter, but I think if I had to, I had the evidence to point out exactly where HWC failed. 4) Don’t get a home warranty.