Having seen the other side (I sat next to and was friend with some corporate lawyers), customer service may have no power or latitude to deviate, but the legal

Having seen the other side (I sat next to and was friend with some corporate lawyers), customer service may have no power or latitude to deviate, but the legal team has enormous latitude to do so. They're risk averse. You don't have to threaten a lawyer and you shouldn't). Just letting a lawyer know you exist and have a legitimate problem that could blow up in their face, can often be enough to magically resolve issues. They almost always have a public email address. Maybe it's better to go after them with the parent posts laws, but sometimes you just want your issue resolved. I can tell you that very few teams will argue once they get an email from the General Counsel. See also, patio11's post about being a dangerous professional[0]. One of the best pieces of writing on the subject. [0]: https://www.kalzumeus.com/2017/09/09/identity-theft-credit-reports/ https://www.kalzumeus.com/2017/09/09/identity-theft-credit-r...