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Just in case it's helpful to anyone, I had a good experience using the CEDR Aviation Adjudication Scheme[1] to challenge Easyjet's refusal to pay up under the E
by ddeck 4y ago
Just in case it's helpful to anyone, I had a good experience using the CEDR Aviation Adjudication Scheme[1] to challenge Easyjet's refusal to pay up under the EU flight delay compensation scheme [2].
The EU has a mandatory compensation scheme for for passengers where flights are late, cancelled, denying boarding etc. This applies not only to EU citizens and airlines, but to all flights flying from or to the EU.
I had an Easyjet flight that was delayed for hours, then cancelled overnight, requiring a hotel stay etc. After lodging the claim with the airline, they responded that the delay, then cancellation was due to extra ordinary reasons (weather) and as such they weren't responsible.
The CEDR scheme requires a payment of about EUR30, which is not refundable if you lose and the airline needs to be a member of the scheme, but many are.
Easyjet were required to provide evidence of the extraordinary circumstances, and they ended up submitting a long story about the plane being delayed due to severe storms on a prior flight in France, along with the associated documents.
That turned out to be true, but the tail number on the plane that was delayed was a completely difference aircraft, and they were forced to pay the full compensation, which amounted to near EUR1k.
The whole process took several weeks, but it didn't require me to be present in the EU and was done entirely via the CEDR website.
[1] https://www.cedr.com/consumer/aviation/ https://www.cedr.com/consumer/aviation/
[2] https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm https://europa.eu/youreurope/citizens/travel/passenger-right...