"Of course, they refused to pay. Trying to find someone at HWC who could show an iota of free-will and thinking was hilarious and impossible." Not sure if this

"Of course, they refused to pay. Trying to find someone at HWC who could show an iota of free-will and thinking was hilarious and impossible." Not sure if this was in the US, but whenever I was there, I was astonished by the little amount of free-will employees have. I wanted to see a different hotel room for our next stay. Here in Germany someone would take me to the room and show me. There (NYC, good hotel) the receptionist needed to ask a manager who needed to ask a manager - in the end it was not possible.