That's the point, they did a "limited deployment" and discovered that everything didn't work. Specifically, the VPN didn't work. Making the VPN work would requ

That's the point, they did a "limited deployment" and discovered that everything didn't work. Specifically, the VPN didn't work. Making the VPN work would require spending millions of dollars in hardware, as well as the deployment of said new hardware in thousands of offices across the globe. That's one option...The other option is to not upgrade to Windows Vista. I don't understand what you mean by "mindset". The "mindset" of IT is to provide operational support. That means that they don't decide to upend the network infrastructure of the company willy-nilly for no discernible positive benefit.