> Nobody wants their products to be unreliable or difficult to repair. Hard to believe when a printer manufacturer moves a commonly failing part from cartridge

> Nobody wants their products to be unreliable or difficult to repair. Hard to believe when a printer manufacturer moves a commonly failing part from cartridges to the printer itself, then makes it impossible to repair that specific part without taking apart the whole thing and buying a replacement part for 160 bucks. > Also data collection is helpful for seeing how customers use products, which genuinely does influence development. I'll start calling it helpful once it actually improves product quality and usability.