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Ye, companies are terrible with accounts. Found out I had made an Apple account in 2010 by getting an email that the security questions had been changed to Chin
by convery 4y ago
Ye, companies are terrible with accounts. Found out I had made an Apple account in 2010 by getting an email that the security questions had been changed to Chinese. Reset the password to go delete the account but was not allowed to sign in without responding to the (Chinese) security questions. Tried contacting support and asked them to delete the account, from the email registered with them, noting that no one has used the account in 10 years and it was created in Sweden so it was obviously hacked. They said they are not allowed to do that, and the only option is to login with the security questions or book a time for a phonecall where I can prove my identity so they can reset the security questions..
- c-fe 4y ago> or book a time for a phonecall where I can prove my identity so they can reset the security questions I do not see the problem with this, when it comes to account deletion you want to be very careful and this sounds to me like a very reasonable offer.
- toast0 4y agoI don't see how Apple can verify identity to reset security unless they verified identity to setup the account, and as far as I remember, Apple doesn't require an identity verification to setup accounts. If the identifier is an email address, it should be relatively easy to disown an account if you control the email address.
- deleted 4y ago[deleted]
- throwmeaway8 4y agoI had a similar issue. I called them, and they allowed me to delete the account if I provided ownership of the email. I'd recommend calling them, takes a while but it works.