One of the problems with recommendation systems (or maybe the companies deploying them) is that they lack that urge human experts have to edify those that seek

One of the problems with recommendation systems (or maybe the companies deploying them) is that they lack that urge human experts have to edify those that seek advice and raise their standards a little bit. It would be interesting to figure out if such an AI is even possible using current methods. I'm sure the drug store department head got shrugged off by a lot of customers with no interest in digging deeper than the Top 40 and if he had been an AI optimizing for engagement he never would guided you to these other artists. The lack of these kinds of positive externalities and small but important relationships is part of what makes AI driven processes so tiresome.