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I'll go further and say that it's the CEO's job to personally CALL as many of the first 100 users as possible (if your startup is not aimed at developers/geeks)
by callmeed 15y ago
I'll go further and say that it's the CEO's job to personally CALL as many of the first 100 users as possible (if your startup is not aimed at developers/geeks).
I've been doing what this post recommends for Cilantro. We've hit 100 signups since launching the MVP 2 months ago.
A few random things I've noticed and done in addition to what's in this post:
- My response rate is lower than I thought (below 20%). My hunch is that this partly due to a very busy user base and partly due to language barriers.
- I tried using Tout to do this but in the end, I didn't see any benefit over GMail's canned responses.
- I actually called about 1 out of 3 new users (I ask for their phone number at signup). The response rate is WAY higher and the feedback I receive is much more valuable.
- MicahWedemeyer 15y agoPersonally, I hate to be called. It's a huge interruption. Email I can choose to deal with, but a phone call is too in-your-face. Do you allow people to opt-out (or better yet, opt-in) for this call?
- callmeed 15y agoHackers hate to be called ... the average Gen X small business owner doesn't. They are used to being on the phone. Plus, a single phone call can often get you information that would require 10 back-and-forth emails. A Phone number is required because we're building them a website. If it wasn't required, then yes, I'd probably still ask for it but include an opt-in checkbox.