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I'm tempted to switch. I'm on Hyperoptic 1Gbps plan but I only got ~600Gbps some time lower. I noticed the switch for the whole building is only rated to 1Gbp

I'm tempted to switch. I'm on Hyperoptic 1Gbps plan but I only got ~600Gbps some time lower. I noticed the switch for the whole building is only rated to 1Gbps. Their marketing is a lie. Any emails to their support got replied by "bots" with useless responses.

BenjiWiebe 4y ago
Does the switch have higher speed uplink ports? It's possible to have a switch with multiple 1G ports and two 10G ports for the uplink.
Nextgrid 4y ago
Yep indeed, the "support" when it comes to consumer-grade ISPs is either bots or monkeys and I'm not sure which one is preferable. The best solution is to never get into a contract with any so you can easily switch away if it turns out to be crap (and the extra leverage you have when you can just walk away is often helpful). As a backup plan, a real Openreach leased line is the gold standard and comes with real SLAs and actual network engineers on the support side of things - I ended up getting one when Virgin Media monkeys lied to me a bit too many times, purely as a middle finger to them even though it was significantly more expensive (but it never went down during the entire pandemic, unlike many consumer ISPs who got overloaded early on). As far as Community Fibre goes, I don't know what the switch gear is. I saw a passive patch panel on the roof of my old building where all the fibers from the individual apartments go into, beyond that I'm not sure whether it all gets flattened down to 1Gbps or something more meaty. However in all the speed tests I've done I got 800Mbps symmetric on average. If I still was at the property I'd probably get the 3Gbps one but that's out of my hands now and the new occupiers are more than satisfied with 1Gbps (they only use it on Wi-Fi so they're getting half of that at best anyways). Can't speak for their customer service, but one thing to note is that the installers are clueless. They had no backup plan when I told them "no" when they wanted me to install an mobile app (and most likely create an account) to configure their Linksys Velop mesh Wi-Fi system (which acts as a router) and they wouldn't leave without configuring it - I eventually saw a "continue without app" link (in tiny print) on the web UI of the router and ended up configuring it that way.
- traceroute66 4y ago
  > As far as Community Fibre goes, I don't know what the switch gear is. I saw a passive patch panel on the roof of my old building where all the fibers from the individual apartments go into, beyond that I'm not sure whether it all gets flattened down to 1Gbps or something more meaty. Community Fibre installs as XGPON. So it all passive and gets aggregated down in building basements. And yes, they are very cagey when you ask them about contention or similar. I suspect they run things on the "hot" side.

BenjiWiebe 4y ago

Does the switch have higher speed uplink ports? It's possible to have a switch with multiple 1G ports and two 10G ports for the uplink.

Nextgrid 4y ago

Yep indeed, the "support" when it comes to consumer-grade ISPs is either bots or monkeys and I'm not sure which one is preferable. The best solution is to never get into a contract with any so you can easily switch away if it turns out to be crap (and the extra leverage you have when you can just walk away is often helpful). As a backup plan, a real Openreach leased line is the gold standard and comes with real SLAs and actual network engineers on the support side of things - I ended up getting one when Virgin Media monkeys lied to me a bit too many times, purely as a middle finger to them even though it was significantly more expensive (but it never went down during the entire pandemic, unlike many consumer ISPs who got overloaded early on). As far as Community Fibre goes, I don't know what the switch gear is. I saw a passive patch panel on the roof of my old building where all the fibers from the individual apartments go into, beyond that I'm not sure whether it all gets flattened down to 1Gbps or something more meaty. However in all the speed tests I've done I got 800Mbps symmetric on average. If I still was at the property I'd probably get the 3Gbps one but that's out of my hands now and the new occupiers are more than satisfied with 1Gbps (they only use it on Wi-Fi so they're getting half of that at best anyways). Can't speak for their customer service, but one thing to note is that the installers are clueless. They had no backup plan when I told them "no" when they wanted me to install an mobile app (and most likely create an account) to configure their Linksys Velop mesh Wi-Fi system (which acts as a router) and they wouldn't leave without configuring it - I eventually saw a "continue without app" link (in tiny print) on the web UI of the router and ended up configuring it that way.

traceroute66 4y ago
> As far as Community Fibre goes, I don't know what the switch gear is. I saw a passive patch panel on the roof of my old building where all the fibers from the individual apartments go into, beyond that I'm not sure whether it all gets flattened down to 1Gbps or something more meaty. Community Fibre installs as XGPON. So it all passive and gets aggregated down in building basements. And yes, they are very cagey when you ask them about contention or similar. I suspect they run things on the "hot" side.