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One other thing that is also useful: for any automated message you send, make sure that it comes from a real address that you monitor. Many, many customers rep
by mnutt 15y ago
One other thing that is also useful: for any automated message you send, make sure that it comes from a real address that you monitor. Many, many customers reply directly to the automated emails.
- mkopinsky 15y ago+1. (Especially) for a startup, there is no reason for announcements to come from no-reply@startup.com. I have, as a consumer, replied to emails coming from info@startup.com with praise/complaints/feedback, simply because it's easier than copy/pasting customerservice@startup.com from the bottom of the email. You _want_ to get those kinds of emails, so make sure you monitor whatever address the automated emails come from.