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That doesn't work. Users can spot an auto-generated email a mile away. I answer a lot of mail and I make sure that I always refer to something in the original
by 0x12 15y ago
That doesn't work. Users can spot an auto-generated email a mile away.
I answer a lot of mail and I make sure that I always refer to something in the original email that is unique to the writer. That goes a long way to getting out of the 'form letter' rut and the response is much better than with emails that contain no 'personal note'.
- eslachance 15y agoReading the email in the linked post, I don't see any "personal note" in there. Other than the first name which, as redguava points out, is easily obtainable. It looks personalized, sure. But there's nothing telling me it isn't sent by a cron job.
- ticks 15y agoIndeed, it just looks like an automated welcome message. In the early days of the internet, I may have fallen for something like that... only to realise my reply went to a ticket support system or a fake 'from' address. Nowadays, I'm cynical about welcome messages and just delete them.