> Which then comes back and bites Tesla in the butt, when it is time for service or maintenance. You'd think so, but since customer retention seems to be bran

> Which then comes back and bites Tesla in the butt, when it is time for service or maintenance. You'd think so, but since customer retention seems to be brand loyalty based more than actual car experience it doesn't seem to pan out that way; also the OTA updates are an interesting way of getting around those issues. Rentals are easier when you own a large fleet of them in any given state/city as opposed to relying on the 2-3 courtesy cars a dealrship may have. As a logistics guy I've had to prep Certified Pre-owned for VW to give to buyers when we had the Diesel gate issue because I was a former tech and we had an influx of demand by people buying models/specs that were not in stock. They gave us their Tdi, VW/BOSCH gave them a check and they turned around and put a down payment on a Golf GTI/R, e-GOlf, or Wolfsburg model that took a week to deliver. What I saw more than anything over the years was supply/parts shortage encumbering Tesla mobile mechanics and body shops alike from fulfilling ROs. This could be anything from a windshield, bumper, or something more vital like a drive motor. Incidentally, the major dealership mechanics were always in short supply due to the churn of the Industry (low pay and high barrier of entry and pay to play pay models) but was made even worse after COVID [0], couple this with shortages in the Global Supply Chain and dependencies on external manufacturers for ROs and things get less likely for that to occur. Tesla has always been bad at stocking parts, but larger show rooms also function as repair bays. It's all crazy to deviate from 'what normally works' until supply chain shortages become the norm, which is something we've all been saying in that Industry was looming the entire time.