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Adding to this, if a company does rent it to smaller service providers, they provide terrible support when there are cable issues. I had to leave one of those
by Ensorceled 4y ago
Adding to this, if a company does rent it to smaller service providers, they provide terrible support when there are cable issues. I had to leave one of those smaller providers, Teksavvy, not because I disliked Teksavvy, but I had a cable issue and Rogers (the cable monopoly mentioned above) just would not fix it. For months. At the start of the pandemic when we were all working from home.
- mewse-hn 4y agoI also had a bad experience with Teksavvy renting the last mile from Shaw. Bought the service at 75mbit and quickly requested an upgrade to 150mbit, they said the work was completed when it clearly wasn't. Had to send them multiple emails, speak with them on the phone, have them send me a replacement modem, etc etc etc until I straight up begged them via email to put in a ticket with Shaw to fix the bandwidth cap. The problem was finally fixed, they asked me to send the replacement modem back, I did, then they called me asking where it was. They had the tracking number that showed they received it. I desperately wish there was actual competition in broadband.