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So this is a very frequently repeated misconception about what the EU law actually says. Yes, there is an EU law that says retailers are responsible for 2 year
by gambiting 4y ago
So this is a very frequently repeated misconception about what the EU law actually says.
Yes, there is an EU law that says retailers are responsible for 2 years(6 in a some cases) for any item they sold......but only to rectify any manufacturing defects. The law additionally states that any defect found in the first 6 months is presumed to be a manufacturing issue, anything after the first 6 months it's the responsibility of the customer to prove that the product has failed due to a manufacturing problem. I'm sure you can appreciate that this can be very hard to do.
It's not a "warranty" in the sense that most people mean warranty. If your laptop fails 18 months after purchase, the retailer only has to fix it if you can prove that it failed due to a manufacturing defect. It's different to manufactuer's warranty, which usually covers any defect no matter the reason.
And yes, there is also the law that states that products should last a "reasonable" amount of time - but what is reasonable is not a strict definition, and again, unfortunately sometimes has to be argued in small claims court. It's not so straigtforward.
- microtonal 4y agoHowever, in practice most good retailers do not make a big deal out of the burden of proof as long as there is no visible damage that could cause the issues. I have used warranty frequently after 6 months and never had to prove it is a manufacturing defect. Of course, if you buy at some shady webstore or known-bad retailer, you might have more issues.
- tinus_hn 4y agoThese are not EU laws, they are EU directives directing the member countries to implement laws. But these laws are not all the same, for instance in how much effort a customer has to make to ‘prove’ that a device failed due to a manufacturing defect.