>Paying for customer service would result in less overall money than their current system of "you get nothing, we only respond if you have enough followers to g

>Paying for customer service would result in less overall money than their current system of "you get nothing, we only respond if you have enough followers to generate a PR buzz" Agree. >The people that aren't affected by the unjust terminations and bans obviously don't care enough to stop using the product, so they tend to not lose any money when it happens. Hard disagree. A good portion of the world turns because of these companies, and you have to spend an absolutely extraordinary amount of effort to avoid using the big services like Google/Amazon. And even more often, you aren't given a choice at all. Find me a workplace that doesn't use any of the FAANG (or whatever the acronym is now) companies at some level.