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Google's most excellent customer service at play.

judge2020 4y ago
Paying for customer service would result in less overall money than their current system of "you get nothing, we only respond if you have enough followers to generate a PR buzz". The people that aren't affected by the unjust terminations and bans obviously don't care enough to stop using the product, so they tend to not lose any money when it happens.
- ziddoap 4y ago
  >Paying for customer service would result in less overall money than their current system of "you get nothing, we only respond if you have enough followers to generate a PR buzz" Agree. >The people that aren't affected by the unjust terminations and bans obviously don't care enough to stop using the product, so they tend to not lose any money when it happens. Hard disagree. A good portion of the world turns because of these companies, and you have to spend an absolutely extraordinary amount of effort to avoid using the big services like Google/Amazon. And even more often, you aren't given a choice at all. Find me a workplace that doesn't use any of the FAANG (or whatever the acronym is now) companies at some level.
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rasz 4y ago
It is. Customers dont want to advertise on risky pages and videos, Google automagically pre-filters those out minimizing potential future issues. Google cattl^^product might not like it, but customers are being kept happy.
- _gabe_ 4y ago
  YouTube has no product without the creators. It would be a better idea to withhold advertisements on a flagged video instead of taking it down. But honestly, that's still crap. They should (and probably do) keep records of a creator's history with confirmed copyright violations. If the creator has repeatedly violated copyright, then the auto filter can kick in. Otherwise, if it's a channel that regularly gets hundreds of thousands of views and does not get copyright violations regularly, they should give the creator time to respond. Finally, they should keep records of people filing copyright claims. If the people are repeatedly filing false copyright claims, they should have some sort of action taken against them. I don't know, maybe if you file more than 5 bad copyright claims, if you file another invalid copyright claim you have to pay the withheld revenue to the creator. Maybe that would make people think a little before filing baseless claims.

judge2020 4y ago

Paying for customer service would result in less overall money than their current system of "you get nothing, we only respond if you have enough followers to generate a PR buzz". The people that aren't affected by the unjust terminations and bans obviously don't care enough to stop using the product, so they tend to not lose any money when it happens.

ziddoap 4y ago
>Paying for customer service would result in less overall money than their current system of "you get nothing, we only respond if you have enough followers to generate a PR buzz" Agree. >The people that aren't affected by the unjust terminations and bans obviously don't care enough to stop using the product, so they tend to not lose any money when it happens. Hard disagree. A good portion of the world turns because of these companies, and you have to spend an absolutely extraordinary amount of effort to avoid using the big services like Google/Amazon. And even more often, you aren't given a choice at all. Find me a workplace that doesn't use any of the FAANG (or whatever the acronym is now) companies at some level.

deleted 4y ago

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rasz 4y ago

It is. Customers dont want to advertise on risky pages and videos, Google automagically pre-filters those out minimizing potential future issues. Google cattl^^product might not like it, but customers are being kept happy.

_gabe_ 4y ago
YouTube has no product without the creators. It would be a better idea to withhold advertisements on a flagged video instead of taking it down. But honestly, that's still crap. They should (and probably do) keep records of a creator's history with confirmed copyright violations. If the creator has repeatedly violated copyright, then the auto filter can kick in. Otherwise, if it's a channel that regularly gets hundreds of thousands of views and does not get copyright violations regularly, they should give the creator time to respond. Finally, they should keep records of people filing copyright claims. If the people are repeatedly filing false copyright claims, they should have some sort of action taken against them. I don't know, maybe if you file more than 5 bad copyright claims, if you file another invalid copyright claim you have to pay the withheld revenue to the creator. Maybe that would make people think a little before filing baseless claims.