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How do you moderate/manage the community? How do you handle abuse and conflicts?
by arkitaip 15y ago
How do you moderate/manage the community? How do you handle abuse and conflicts?
- rfurlan 15y agoThis is a tough one, probably deserves an article by itself! We have a team of volunteer moderators that I find incredibly valuable. These are users that love our product so much that they are willing to spend a lot of their time helping us without any sort of compensation - and I cannot thank them enough for that. Other than moderation, we also have to deal with all sorts of spammers and scamers. We were so naive at first, we built a system expecting everybody to be honest and good - well, that turned out to be a mistake. Fast forward a few years and now we have generated enough IP on automated countermeasures against spam/scams and automated moderation that we could probably spin off a business to monetize that. Anonymity definitely brings out the worst of some people, it is rather shocking.