Their service to institutions might have been good at one point, but their service to consumers was horrendous. I bought a PC from them at around their height a

Their service to institutions might have been good at one point, but their service to consumers was horrendous. I bought a PC from them at around their height and about 1 month later the hard disk died. It took a few customer service calls (each requiring a wait of 45 minutes to an hour to talk to someone) before they agreed the hard disk was bad. They send out an empty hard disk and I had to take the time to re-install all the software from a huge number of floppies. I also had to take time to package up the old drive, go to UPS and pay the postage to ship the broken drive back to them. (I remember they preemptively billed my credit card for the hard disk and later credited me. I guess they assumed their customers were scum bags like themselves.) I realized that when taking my time into account, I would have been much better off just paying for the hard drive myself and ignoring the warranty. Companies like they deservedly belong in the ash heap of history.