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> because someone was in a hurry. In places I've worked, this is easily the direct cause of 75% or more of operational errors (including my own), and an indire
by nknight 15y ago
> because someone was in a hurry.
In places I've worked, this is easily the direct cause of 75% or more of operational errors (including my own), and an indirect cause (e.g. via outdated or inadequate documentation, poor labeling, etc.) of most of the rest.
I've heard of occasional case studies along these lines, but I'm wondering what direct research is out there about the psychological factors that lead to bypassing normal processes and procedures.
- krobertson 15y agoI agree. I find most of my own mistakes are from a sense of urgency, and find I work better when I put intentional effort into laying things out ahead of time. The psychological factors would be interesting to know, I agree. Would say more, but got to roll out some changes to our production environment and need to be focused on it so I don't do something wrong. :)