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> How are people that don't want to pay for software "their best customers"? As another commenter suggested, I never said I don't want to pay for software. I w
by hatware 4y ago
> How are people that don't want to pay for software "their best customers"?
As another commenter suggested, I never said I don't want to pay for software. I would probably pay a lot for software with functionality like Muse, just never on a monthly basis.
Why are you losing your best customers with a subscription model? I can give you two examples.
1. I recently started using a tool called Homechart, and I was pretty excited to use it, replacing Notion and Clubhouse for task management and organization of thoughts. It has other useful features like inventory, chores, budgeting, recipes... But I was mostly in it for task management.
Unfortunately, Homechart has an obnoxious "buy premium" banner that takes up half of the page _every time you refresh or open the app._ I'm sure you can agree this is a bit too frequent. I asked nicely if this reminder could be reduced on the developer's forum, I was just told "Buy premium to get rid of the banner." It's funny, because I was on the fence with Homechart's $99 lifetime subscription. It's something I would have purchased after seeing the app develop and grow more of a user base over 3-6 months. That developer lost out on more than my $99. I was happy to contribute more than just money to the development of the app, but the developer made their impression and that was that.
2. I really appreciate your enthusiasm in helping to develop this app, but you come off closed-minded when you talk about the economics of the subscription model, or reference your own blogs in response to feedback from would-be customers. I get the need to defend your choices, you just seem not very eager to understand the blind spots that may exist within those choices. Ultimately, subscription models are lazy monetization, especially so when the product is static software. I want what Muse can offer me today, not a promise of what it could be tomorrow (next month) in exchange for more of my money. That's essentially what you're asking for with a perpetual subscription model, and it's why Goodnotes was easy for me to buy. I would go so far to say that subscription models are not transparent and frankly, not consumer centric at all.
I have empathy for your situation. The subscription model is only tired because everyone and their mother is doing it. Netflix was supposed to replace cable, now every cable station has its own Netflix. It's entirely out of your control that people are fed up with adding another line item. You are missing critical feedback from the type of user who doesn't want to make a knee-jerk decision and forget about their subscription for months at a time. Users like that, who know what they want, are pretty valuable in my experience.
- skinnymuch 4y agoDo you have issue with software like Agenda.app where they charge $XX and that comes with one year of updates?
- hatware 4y agoIt's certainly a more consumer-centric and transparent way of selling the product. I would feel more taken care of as a customer. Very few companies/apps with monthly subscription actually provide $X of new value each month for each of its users. It is incredibly hard to do this across your entire user base consistently.
- adamwiggins 4y agoOk, fair critiques. We obviously see many things differently (e.g. software being static vs requiring maintenance) so probably not much value in arguing further. But in /r/changemyview parlance I'll award you a partial delta. :)